![]() ![]() Not until you authorize another repair session and a secure access code is generated. During a session you will see our computer technician using the cursor to locate and fix problems, but, at any time, you can override this by simply moving your mouse.Ĭan you reconnect to my computer after my repair session is over? Furthermore, you still have control of your mouse. An access code is given by you, and you can end a session at any time by simply closing the support client window. You are the only person who can initiate a support session. During the session you are completely in control the whole time. Will I still be in control of my computer during the repair session? Once the computers are remotely linked it is a secure session that can not be accessed or viewed by anybody else. This protocol offers the same security level that is used by banks and credit card handlers. Once connected, our computer support technician can interact with your computer remotely via the web and you can relax while your computer is being repaired.Ībsolutely! Our remote software program will secure an encrypted connection between your computer and our technician’s computer. Online support, commonly known as remote desktop, allows our experts to remotely fix most computer problems via “desktop sharing technology”. All you need is an active internet connection and it is possible for us to log into your computer via remote access software, to perform the repair for you while you watch. With our support services we can literally do remote PC repairs, saving you from the cost and hassle of having to arrange for a computer repair technician to visit your home or business. Peripheral Setup (Printers, Scanners, etc.) “Making the world of technology work for you” ![]()
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